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Level 1 Support

Level 1 Support

The first line of contact for End Users and support for normal use, installation, activation, configuration, basic customization, problem diagnostics (including log analysis), HW reinstallations after hardware replacement, and repairs to MENDEL covered by GREYCORTEX administration guide and support knowledge base.

Installation

Install MENDEL in a sensor, collector or all-in-one approach on either a physical or virtual machine using the following manuals.

  • MENDEL Installation
  • Sensor-Collector Installation
  • VWware ESXi Setup

Here you can download ISO: https://update.greycortex.com/iso/

Normal Use and Basic Customization

Defined in the Graphical User Interface section of the MENDEL manual available in the Documents of the partner section.

Configuration

Perform basic configuration tasks including:

  • Post-Deployment settings
  • Proxy setting
  • Software update
  • And others defined in the guides and manuals available in the partner section.

Licensing

Check status of the license, re-license the product, or re-active it after license expiration.

Hardware Replacement and Repairs

Replacement of basic hardware components like network interface cards or hard drives in cooperation with DELL support.

Diagnose Problems

Troubleshoot basic problems, analyze logs, and identify the root of the problem to be able to hand necessary information to L2 support.

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  • MENDEL 

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Contact

GREYCORTEX s.r.o.
Purkynova 127
612 00 Brno
Czech Republic

+420 511 205 216

email:info@greycortex.com

 

 

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