Privacy and Personal Data Protection Policy of GreyCortex, s.r.o.

We recognize the need to protect the personal data of all users and visitors to our events and web pages. We confirm that our actions are in compliance with both the Privacy Act of Czech Republic (Act no. 110/2019 Sb), as well as European Union 2016/679 General Data Protection Regulation (GDPR).

The controller of your personal data is GreyCortex, s.r.o., Company ID 05060711, with its registered office at Purkyňova 649/127, 612 00 Brno, Czech Republic.

Data we collect

When you visit our website

We may process data about devices including: your IP address, device identifiers, your operating system, browser type, or other technical details provided by your web browser.

We may use so-called “cookies” to track visitors to our websites. Cookie technology is used to facilitate navigation of the website. Cookies are small pieces of unique information, sent by a website, that are stored on your hard drive and temporarily in your computer’s memory by your web browser.

If you do not want this information to be stored on your computer, refer to the “Help” section of your browser for the appropriate settings.This will allow you also to prevent your browser from accepting new cookies as well as offering other options and settings concerning cookies.

We may use 3rd party cookies such as Google, YouTube or Hotjar.

When you contact us for customer support

When you contact our customer support or contact us via web forms, we may request and process personal data such as your name, email address, company name, job title and telephone number. We need your personal data to be able to answer your question, prepare a service offer according to your needs, or register you for our event such as a webinar or conference.

When you use our services

Our monitoring and analytical tools may collect names, surnames, email addresses, telephone numbers, IP addresses or photos of users in your network, depending on the service settings, and we may subsequently process this personal data.

When you subscribe to newsletters

If you subscribe to our newsletter, we will send notifications about the latest content from our website and current information about our services to the email address you provided.

If you are our customer, partner, or have registered for our event, we may send you newsletters even without subscribing.

You can unsubscribe from newsletters at any time via the link in the footer of each email.

When you attend our event

At conferences and other events that we organize or participate in, we may take photos or videos of participants and the event and then use them to inform about the event and promote our services on our websites, social networks or other Internet portals.

How we use the data we collect

We use the personal data specified above for the following purposes:

Providing the service

The data we collect are important for our service to work including the security auditing service.

Providing customer support

We use your contact information from the logs and your customer support requests to provide you assistance and fixes.

Keeping our services secure

We use the information we get from website traffic and about your devices to protect our services against attacks.

Fulfilling our legal obligations

We store the data about the orders you made as mandated by law.

Implementing improvements

We use the information we get from you to improve our services.

Informing you about news and special offers

From time to time, we may send you news about our services, as well as special offers. You can unsubscribe from these emails at any time.

Promoting our services

We may use cookies to serve you advertising based on your visit to our website.

We may use photos and videos from our events on social media and our website to promote our services.

Information we share

We do not share personal data with any 3rd parties without your explicit consent with the following exceptions:

Customer support

We may involve our business partners in the process in order to provide you customer support in your language.

Developers

Our contract developers might work on fixes based on your crash- or bug report.

External processing

We may share anonymized usage data with data analysis services (like Google Analytics, HotJar) to help us improve our services.

Legal reasons

We share personal data with 3rd parties when such disclosure, access, storage and/​or processing of the information is necessary to:

  • adhere to applicable laws, regulations, legal processes or enforceable governmental requests.
  • enforce our End-user license agreement, as well as examination of possible violations.
  • address potential security (including fraud) and technical issues.

All 3rd parties with whom we share personal information are contractually bound to uphold the strict security regulations by which we ourselves are bound to safeguard your data.

Personal information security

We take all reasonable care to ensure that the personal data described in this Policy are available only to those of our employees or contractors for whom access is necessary to perform their work. The personal data that we acquire is stored on servers that are protected against unauthorized access.

Duration of processing personal data

We retain your personal data for as long as we need to provide our services, comply with legal obligations or protect our or others’ legitimate interests (for example, to prevent damage, investigate possible violations of our terms or policies, promote safety, security and integrity, protect ourselves including our rights, property or products, and defend ourselves against legal claims, complaints, litigation or regulatory proceedings). There are often multiple reasons for retaining a particular piece of data, which overlap and influence each other.

When determining the specific retention period, we take into account various criteria, such as the type of service we provide to you, the nature of our relationship with you, and any mandatory retention periods required by law or applicable statute of limitations.

Your rights

  • You have the right to access your personal data we processed,
  • you may request that we delete your personal information from our system or social networks,
  • you may have the right to ask us to rectify/​correct your personal information,
  • you have the right to withdraw any consent for processing of your personal information you provided previously.

Send any requests and queries regarding your personal information to [email protected].

Please note that we may reject your request to delete your personal information if these are needed for us to provide the service to you and/​or to fulfill our legal obligations.